Return Policy
Thank you for choosing to shop with us. This Return Policy explains the terms and conditions for returning products purchased from our website. Please read this policy carefully before initiating a return.
SECTION 1 – RETURN ELIGIBILITY
1.1 Products Eligible for Return: You may be eligible to return a product under the following conditions:
a) The product is damaged, defective, or malfunctioning upon receipt.
b) The product is significantly different from its description on our website. c) The product is eligible for return as specified on our website or during the purchase process.
1.2 Products Not Eligible for Return: Certain items may be non-returnable, as indicated on our website or during the purchase process. These may include but are not limited to:
a) Consumable or perishable items.
b) Personalized or customized products.
c) Products that have been used, altered, or damaged by the customer.
SECTION 2 – RETURN PROCESS
2.1 Initiating a Return: If you believe you are eligible for a return, please contact our customer support within 24 hours days of receiving the product. Provide your order details, a description of the issue, and any supporting evidence such as photographs.
2.2 Return Authorization: Upon reviewing your request, we will provide you with instructions and return authorization, if applicable. Please follow the provided instructions to initiate the return process.
2.3 Return Shipping: You are responsible for the cost of shipping the returned product unless otherwise specified. We recommend using a trackable shipping service and obtaining proof of shipment.
2.4 Return Condition: The product must be returned in its original packaging, along with all accessories, manuals, and any other items that were included in the product. The product should be in the same condition as when you received it unless the damage or defect is the reason for the return.
SECTION 3 – REFUND PROCESS
3.1 Refund Eligibility: Once we receive the returned product and confirm its eligibility for a refund, we will initiate the refund process. Refunds are subject to the terms and conditions outlined in our Refund Policy.
3.2 Refund Method: The refund will be issued using the original payment method used for the purchase unless otherwise agreed upon. Please allow 7 to 10 days for the refund to be processed and reflect in your account.
SECTION 4 – EXCHANGES
4.1 Product Exchanges: In some cases, we may offer exchanges for eligible products. If you wish to exchange a product, please contact our customer support to discuss the available options.
SECTION 5 – CHANGES TO THE RETURN POLICY
5.1 We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically for any updates or changes.
SECTION 6 – CONTACT INFORMATION
6.1 If you have any questions or concerns about this Return Policy, please contact our customer support at info@kyusnatural.com. We will be happy to assist you and address any return-related inquiries.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Return Policy.
Refund Policy
Thank you for visiting our website. This Refund Policy explains the terms and conditions under which refunds will be provided for purchases made on our website. Please read this policy carefully before making a purchase.
SECTION 1 – REFUND ELIGIBILITY
1.1 Digital Products: Due to the nature of digital products, we generally do not offer refunds for digital downloads, software licenses, or any other electronically delivered items, unless otherwise specified.
1.2 Physical Products: If you have purchased a physical product from us, you may be eligible for a refund under the following conditions:
a) The product is damaged or defective upon receipt.
b) The product is significantly different from its description on our website.
SECTION 2 – REQUESTING A REFUND
2.1 Digital Products: If you believe you are eligible for a refund for a product, please contact our customer support within 24 hours of purchase. Provide your order details and a clear explanation of the issue. We will review your request and respond to you as soon as possible.
2.2 Physical Products: If you have received a damaged, defective, or significantly different physical product, please contact our customer support within 24 hours of receiving the product. Provide your order details, a description of the issue, and any supporting evidence such as photographs. We will assess your request and provide instructions for returning the product, if necessary.
SECTION 3 – REFUND PROCESS
3.1 Digital Products: If your refund request for a digital product is approved, we will process the refund within 7 to 10 days. The refund will be issued using the original payment method used for the purchase.
3.2 Physical Products: If your refund request for a physical product is approved, we will provide instructions for returning the product. Once we receive the returned item and confirm its eligibility, we will process the refund within 7 to 10 days. The refund will be issued using the original payment method used for the purchase.
SECTION 4 – NON-REFUNDABLE ITEMS
4.1 Certain items may be non-refundable, as indicated on our website or during the purchase process. These may include but are not limited to:
a) Clearance or sale items.
b) Customized or personalized products.
c) Products that have been used, altered, or damaged by the customer.
SECTION 5 – CHANGES TO THE REFUND POLICY
5.1 We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically for any updates or changes.
SECTION 6 – CONTACT INFORMATION
6.1 If you have any questions or concerns about this Refund Policy, please contact our customer support at info@kyusnatural.com. We will be happy to assist you and address any refund-related inquiries.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.